Trunks & Boxers Help Centre
Quick help with products, sizing, orders, stock, delivery, returns, gifts, offers and customer support.
Underwear & Fit Styles, sizing, fabrics, support and Underwear Finder
How can I find the right underwear for me?
Start with our Underwear Finder. It helps narrow down suitable products based on style, fit, fabric and support preferences.
What is the difference between trunks, boxer briefs, briefs and woven boxers?
- Trunks: fitted with a shorter leg and modern square-cut shape.
- Boxer briefs: fitted with a longer leg and more thigh coverage.
- Briefs: supportive fitted underwear with no leg coverage.
- Woven boxers: loose and relaxed, often with a traditional working fly.
Which underwear is best for everyday wear?
Cotton Stretch trunks and boxer briefs are popular for everyday wear because they combine softness, flexibility and support. Modal is a strong alternative if you prefer a particularly smooth and lightweight feel.
Which underwear is best for gym or active wear?
Look for Performance or Microfibre styles with stretch, supportive construction and moisture-management features. Longer boxer briefs can also provide useful thigh coverage during movement.
What underwear is good for hot weather?
Lightweight Modal, Bamboo blends, Microfibre and selected performance fabrics can feel particularly comfortable in warmer conditions. Check the exact fabric composition and product features before ordering.
Which underwear can help if the legs keep riding up?
Longer-leg boxer briefs can provide more thigh coverage and may stay in place better for some wearers. Fabric stretch, leg opening and body shape also affect how underwear sits.
What underwear should I choose for larger thighs?
A longer boxer brief with good stretch can provide comfortable thigh coverage. If you prefer a loose fit, woven boxer shorts provide more room.
What is pouch underwear?
Pouch underwear uses a shaped or engineered front section to provide additional room, separation or support. SAXX is particularly well known for specialist pouch construction.
What is the difference between Cotton Stretch, Modal and Bamboo?
- Cotton Stretch: familiar softness with added flexibility.
- Modal: particularly smooth, lightweight and soft.
- Bamboo blends: typically soft, lightweight and breathable.
How do I choose the correct underwear size?
Measure around the waist where your underwear normally sits and compare this with the size information on the individual product page.
See our Underwear Fit Guide and Underwear Buying Guide.
Does the same size fit the same across every brand?
No. Fit can differ between brands and even between styles from the same brand. Check the specific size information, fabric stretch, rise and leg length.
Can underwear be returned if the size is wrong?
No. For hygiene reasons, underwear cannot be returned, exchanged or refunded once opened, tried on, worn, washed or altered.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.
T-Shirts & Clothing Sizing, fit, multipacks, loungewear and swimwear
How do I choose the correct T-shirt size?
Measure around the fullest part of your chest and compare it with the size information on the product page. See our Men's T-Shirt Fit & Size Guide.
What is the difference between slim, regular and relaxed fit?
Slim fit sits closer through the chest and body. Regular fit gives a more traditional shape, while relaxed fit provides additional room.
What if I am between T-shirt sizes?
If you prefer a neater fit, the smaller size may suit. If you prefer additional room, consider the larger size. Always check the specific brand sizing first.
Do you sell designer T-shirt multipacks?
Yes. We stock selected multipacks from brands including Calvin Klein, BOSS, Tommy Hilfiger, Emporio Armani and others depending on current availability.
Can I choose different colours inside a multipack?
Multipacks are normally supplied in the colour combination shown on the product page unless selectable colour options are specifically offered.
Do you sell loungewear and dressing gowns?
Yes. Depending on current stock, our range can include dressing gowns, pyjamas, lounge T-shirts, sweatshirts and other men's loungewear.
Do you sell men's swimwear?
Yes. Selected men's swim shorts and swimwear are available when in stock.
Gifts for Him Gift boxes, multipacks, premium essentials and sizing help
What gifts for men do you sell?
Our Gift Shop can include designer underwear multipacks, sock gift boxes, winter socks, T-shirts, dressing gowns, loungewear and premium men's essentials.
What should I buy if I do not know his underwear size?
Socks, sock gift boxes, T-shirts, dressing gowns and loungewear can be easier choices when you are unsure about underwear sizing.
Do you have Christmas, birthday, Father's Day and Eid gifts?
Yes. Browse our Gift Shop for current gifting options.
Which socks make a good winter gift?
Polar Star is useful for cosy cotton-rich winter gifting, KLUE for premium Merino-rich everyday socks, and Thunders Love for a more distinctive luxury gift.
Stock & Availability Sizes, replenishment, reservations and stock discrepancies
How do I check whether my size is in stock?
Select the colour or style first and then check the available sizes. Each size and colour is stocked separately.
Why is my size available in one colour but not another?
Each colour and size is a separate inventory variant, so availability can differ between colourways.
Will a sold-out size come back?
Core colours and ongoing products are often replenished. Seasonal colours, limited collections and discontinued lines may not return.
Why do core colours return more often than seasonal colours?
Core colours such as Black, White, Navy and Grey are often produced throughout the year. Seasonal colourways may only be produced for a limited period.
Can you guarantee a restock date?
No. Where a supplier provides an expected date we can share it, but supplier dates can change and should be treated as estimates.
Can you reserve a size for me?
We normally cannot reserve online stock. Adding an item to your basket also does not normally reserve it.
Why did something sell out while it was in my basket?
Adding an item to your basket does not normally reserve stock. Another customer may complete checkout first when stock is low.
What happens if I order something and you later discover it is not in stock?
Very occasionally a stock discrepancy can occur because of simultaneous orders, an inventory error or an item being found damaged during picking.
We will email you within 48 hours with the available options:
- wait for replenishment with an expected date where known;
- choose a suitable alternative where available; or
- receive a full refund for the unavailable item.
Will you substitute another colour or size without asking?
No. We will not intentionally substitute a materially different colour, size or product without your agreement.
Delivery & Tracking Charges, same-day dispatch, Royal Mail and delayed parcels
How much is standard UK delivery?
Standard UK delivery is £4.99, or free on orders over £60.
When will my order be dispatched?
Orders placed before 3:00 PM Monday to Friday are normally dispatched the same day, excluding Bank Holidays.
Which delivery service do you use?
Standard UK orders are normally sent using Royal Mail Tracked 48.
How long does Royal Mail Tracked 48 take?
It normally arrives within 2–3 working days after dispatch, although carrier delays can occasionally occur.
How do I track my order?
Tracking details are sent to the email address used at checkout once the order has been dispatched.
My tracking has not updated. What should I do?
Allow time for carrier scans to update. If there is still no meaningful movement or the parcel is overdue, contact us with your order number.
Tracking says delivered but I cannot find my parcel. What should I do?
Check your safe place, porch, reception, parcel room, neighbours and household members, together with any delivery photo or courier notes.
If you still cannot locate it, contact us promptly.
Do you offer express delivery?
Faster tracked UK options may be available at checkout depending on destination and order time.
Do you deliver internationally?
We deliver to selected international destinations. Available countries, delivery charges and estimated times are shown at checkout.
Orders & Changes Cancellations, addresses, changes and unavailable products
Can I change or cancel my order?
Email us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once processing or dispatch has started.
Can I change my delivery address?
Contact us as soon as possible. We will try to help, but an address change cannot be guaranteed once the order has entered processing.
Can I change the size or colour after ordering?
Contact us immediately with your order number. If processing has not started and the alternative is available, we will see whether the change can be made.
If one item is unavailable, will you send the rest?
We will review the order and contact you with the available options. We will not intentionally make a material substitution without your agreement.
Returns & Problems Underwear policy, faults, wrong items and parcel problems
Can underwear be returned or exchanged?
Underwear cannot be returned, exchanged or refunded for hygiene reasons once opened, tried on, worn, washed or altered.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.
What should I check before opening underwear?
Check the style, size, colour, pack quantity, packaging and barcode before opening or trying it on. If anything appears incorrect, contact us before use.
What should I do if an item is faulty?
Do not wear or wash the item. Email us with your order number, a clear photo of the issue, a full photo of the item and photos of the label, barcode or packaging where relevant.
What should I do if I receive the wrong item?
Do not use it. Contact us with your order number and clear photos of the item, packaging and barcode.
What if a multipack appears incomplete?
Check the full pack carefully before opening or using any item. If something appears missing, photograph all items received, the full packaging, barcode and any seal before use.
What if my parcel arrives open, damaged or resealed?
Keep all packaging and contact us as soon as possible. Send photos of the outer parcel, delivery label, any damage or resealing, and all contents received.
Should I contact you before returning anything?
Yes. Contact us for approval before sending anything back. If you arrange your own approved return, use a fully tracked service and keep proof of postage.
Where can I read the full resolution process?
See our Customer Resolution Guide.
Offers & Discounts Buy 2 Save 15%, promotions and discount codes
How does Buy 2 Save 15% work?
Add two or more eligible products from our Buy 2 Save 15% collection and the qualifying discount is applied automatically at checkout.
Can I mix different brands?
Yes, provided each item is included in the eligible collection.
Can I mix underwear, socks and T-shirts?
Yes. Eligible products can be mixed across categories and brands as long as the basket meets the offer requirements.
Do I need a discount code for Buy 2 Save 15%?
No. It is applied automatically to qualifying baskets.
Why has the discount not applied?
Check that at least two products in your basket are included in the eligible collection. If it still does not apply, contact us before completing checkout.
I forgot to use a promotional code. What should I do?
Contact us as soon as possible with your order number and the code. If it is still live, valid and applicable, we will review whether the eligible difference can be refunded.
Brands & Authenticity Genuine products, pricing, packaging and brand information
Are your designer products genuine?
Yes. We sell genuine branded merchandise sourced through established suppliers and wholesale distribution channels. We do not sell counterfeit goods.
Why can your prices be lower than the brand's own website?
Retail prices can differ because of promotions, supplier terms, seasonal buying, clearance activity and our own pricing decisions. A lower price does not mean the product is counterfeit.
Are sale and clearance products genuine?
Yes. Sale and clearance products are genuine branded goods. Lower prices can reflect promotions, seasonality, discontinued colours or stock-clearance decisions.
Why does packaging look different from one I bought before?
Brands regularly update boxes, sleeves, labels, barcodes, waistband designs and seasonal packaging. Genuine products from different production runs can therefore look slightly different.
Can I check the style code or barcode?
Product style codes, model references and barcodes may appear on the item, packaging or listing. If you have a concern, contact us with clear photos of the product, labels and packaging.
Why does a colour look slightly different on my screen?
Screen brightness, device settings, lighting and supplier photography can affect how colours appear. If you believe you received a completely different colour, contact us before use.
Which designer brands do you stock?
Our current range includes brands such as Calvin Klein, BOSS, Tommy Hilfiger, Emporio Armani, SAXX, Björn Borg, Gant, Stance, Guess, Levi's, Lyle & Scott, Falke, PSD and many others, subject to availability.
You can browse our Brands directory.
Reviews & Help Customer feedback and contacting our team
Where can I read customer reviews?
Customer reviews appear on many individual product pages where available.
You can also browse customer feedback on our Judge.me reviews page .
Are the reviews from real customers?
Reviews are collected through our review platform and product-review tools. Where verification or source information is displayed, this helps show how a review was collected.
Why do some products have no reviews yet?
New, seasonal or lower-volume products may simply not have received reviews yet. Use the product description, sizing, fabric information and our shopping guides to help you choose.
How quickly do you reply to customer-service emails?
Our customer care team normally replies Monday to Friday within 24 working hours. Messages received after 3:00 PM Friday, at weekends or on Bank Holidays are normally reviewed on the next working day.
What if the chat agent cannot answer my question?
Email contact@trunksandboxers.co.uk. For an order issue, include your order number and any relevant photographs.
