Return Policy
On All Underwears NO RETURN and NO EXCHANGE except if we sent you in the very rare case an incorrect item by mistake at our end.
Other items like accessories :
You cannot return an item if…
-
- The product has been opened
- The product has been used
In case if we sent you the wrong item or incorrect size, returns have to be pre-approved and you can return them provided
-
- It has not been used
- It is returned to us within 14 days of receipt of the order
Please note: If you believe you have a product with a fault, please email us contact@trunksandboxers.co.uk before returning an item.
Returns Address:
Abbey Road, Park Royal
NW10 7RT
Faulty Items
If you receive an item that is faulty or damaged you may return it to us and we will replace it (if stock is available) or provide a refund. A replacement will be sent or a refund will be made when we receive the returned item from you
Please follow the Returns Procedure below.
Duplicate or Incorrect Item
If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.
Please follow the Returns Procedure below.
Unwanted Items
-
- Unwanted items can be returned to us up to 14 days after the date we send them to you, but Underwears can not be returned or exchanged.
- Products must be returned to us in their original condition and packaging.
- Unwanted items can only be returned to us if they are unopened and unused in any way. We cannot refund or exchange an opened or used item unless it is faulty.
- We will make a full refund to your card when we receive the item.
- We will not reimburse any postage costs.
Please follow the Returns Procedure below.
Returns Procedure
-
- To return an item you must email us to get approval.
- Package the item securely.
- Obtain a proof of postage when you send the item. If a returned item is lost in the post you will need to claim for its loss from the Royal Mail who will require proof of postage.
- We reserve the right not to accept returns that are not pre-approved.
NOTE: You must get appropriate cover for the delivery of all items in case anything gets lost in the post. You will need to claim for any items lost in delivery from the Royal Mail as we cannot. Proof Of Posting is available when you send your item from the Post Office and does not cost anything. Without Proof of Posting we cannot make any refunds if the item does not get to us.
Testing Returns
We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot reproduce the fault/incorrectness.
