Delivery, Orders & Stock Help

This page explains how Trunks & Boxers handles UK delivery, dispatch, tracking, stock availability, replenishment and the rare situation where an item becomes unavailable after an order is placed.

UK delivery

• Standard UK delivery is £4.99.
• UK standard delivery is free on orders over £60.
• Orders placed before 3:00 PM Monday to Friday are normally dispatched the same day, excluding Bank Holidays.
• Standard UK orders are sent using Royal Mail Tracked 48 and normally arrive within 2–3 working days after dispatch.
• Tracking details are sent to the email address used at checkout once the order has been dispatched.

Where is my order?

Please check the tracking link sent after dispatch. Carrier scans can sometimes take time to appear. If tracking has stopped updating, the parcel is overdue, or tracking shows delivered but you cannot locate the parcel, email contact@trunksandboxers.co.uk with your order number so our team can investigate.

What if an item becomes unavailable after I order?

Very occasionally a stock discrepancy can happen because of simultaneous orders, an inventory error, or stock being found damaged during picking. If this affects your order, we will email you within 48 hours with clear options.

• Wait for replenishment: where we have a supplier restock date, we will give you the expected date so you can decide whether to wait.
• Choose an alternative: if a suitable colour, size or related product is available, we can discuss an alternative with you.
• Receive a refund: if you do not wish to wait, you can receive a full refund for the unavailable item.

We will not intentionally substitute a materially different colour, size or product without your agreement. Supplier restock dates are estimates and can change; if a date changes materially, you can still choose a refund.

Why did a product sell out while it was in my basket?

Adding a product to the basket does not normally reserve the stock. If another customer completes checkout first, a low-stock size can sell out before you place your order.

Will sold-out products come back?

Core colours and ongoing styles are often replenished, while seasonal colours, limited collections and discontinued lines may not return. Restock timing depends on the brand and supplier. If your exact option is unavailable, check another colourway, another size where appropriate, or a similar style.

Can I change or cancel my order?

Email us as soon as possible at contact@trunksandboxers.co.uk. We will try to help, but changes or cancellations cannot be guaranteed once the order has entered processing or has been dispatched.

For order problems, returns, faults or damaged parcels, see our Customer Resolution Guide.