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FREE UK TRACKED DELIVERY

RETURN POLICY

On All Underwears NO RETURN and NO EXCHANGE except if we sent you in the very rare case an incorrect item by mistake at our end.

Other items like wax and accessories  :

You cannot return an item if…

    • The product has been opened
    • The product has been used

In case if we sent you the wrong item or incorrect size,  returns have to be pre-approved and you can return them provided

    • It has not been used
    • It is returned to us within 14 days of receipt of the order

To return an item(s), please download and print the returns form at the link below, complete it and return it with your invoice and goods to the following address. Any returns sent without the returns form cannot be accepted.

Download Return form

Please note: If you believe you have a product with a fault, please email us orders@trunksandboxers.co.uk before returning an item.

Returns Product At:

22, Beaumont Avenue
Wembley
HA0 3BZ

Faulty Items

If you receive an item that is faulty or damaged you may return it to us and we will replace it (if stock is available) or provide a refund. A replacement will be sent or a refund will be made when we receive the returned item from you

Please follow the Returns Procedure below.

Duplicate or Incorrect Item

If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.

Please follow the Returns Procedure below.

Unwanted Items

    • Unwanted items can be returned to us up to 14 days after the date we send them to you, but Underwears can not be returned or exchanged.
    • Products must be returned to us in their original condition and packaging.
    • Unwanted items can only be returned to us if they are unopened and unused in any way. We cannot refund or exchange an opened or used item unless it is faulty.
    • We will make a full refund to your card when we receive the item.
    • We will not reimburse any postage costs.

Please follow the Returns Procedure below.

Returns Procedure

    1. To return an item you must request a ‘Return Authorisation’ by logging in to your account and viewing the items you have ordered. You can use the link below to go to your account to return an item. Your account screen will list all the items you have ordered from us and show those that are eligible for return.Click here to return an item – you will be asked to login to your account.
    2. Package the item securely and include the printed ‘Returns Authorisation’ that is produced by following the link above.
    3. Obtain a proof of postage when you send the item. If a returned item is lost in the post you will need to claim for its loss from the Royal Mail who will require proof of postage.
    4. We reserve the right not to accept returns that do not have a ‘Returns Authorisation’.

NOTE: You must get appropriate cover for the delivery of all items in case anything gets lost in the post. You will need to claim for any items lost in delivery from the Royal Mail as we cannot. Proof Of Posting is available when you send your item from the Post Office and does not cost anything. Without Proof of Posting we cannot make any refunds if the item does not get to us.

*** We are currently offering FREE delivery of any orders above 150 Pounds. In case of return of some items/  all items,  if the total order value falls below 150 Pounds we will deduct the delivery fee of 3.99 Pounds from the refund amount.

Testing Returns

We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot reproduce the fault/incorrectness.